proxima labs / step three / the no-show fix
Fewer empty chairs, or you pay nothing.
In 48 hours I set up instant booking replies for every Facebook inquiry, a simple daily reminder list your receptionist uses to text patients the day before and one hour before, and a QR stand for the counter. All free to set up.
Haven't seen your free website yet? Start there instead.
48 hours
To set it up. Free.
30 days
To prove it against your own logbook.
₱1,500
A month, and only once it has worked.
Nothing is broken. That is the problem.
A patient books for Thursday at two. Nobody reminds them, and on Thursday at two the chair is empty. The dentist is paid for, the assistant is paid for, the aircon is running. The hour is gone and it does not come back.
Meanwhile someone messaged the Facebook page at ten at night asking how much a cleaning is. The reply went out the next afternoon. By then they had booked somewhere that answered.
None of that shows up as a crisis. It shows up as a month that was fine instead of good.
The no-show calculator
What your logbook says it costs.
Put in last month's no-shows and what a visit is worth. The result uses the 30% the guarantee is written against, so it is a number you can hold me to.
Count last month's patients who booked and never came. Two numbers, and the rest works itself out.
Two a week is about eight or nine a month.
Your usual fee — a cleaning, a filling, a consult. An average is fine.
₱15,000 / month
₱180,000 a year, a chair at a time.
That is the 30% the guarantee is written against, not a best case. Miss it, and the 5 Facebook bookings too, and you pay nothing.
This counts no-shows only. Facebook inquiries that turn into bookings come on top.
What gets set up
Three things in the clinic, one on paper.
Nothing new for the dentist to learn, and nothing the receptionist cannot run from the clinic phone.
- 01
Instant replies on Facebook
Every message to your page gets an answer in seconds — your hours, your prices, and how to book — even at ten at night when nobody is at the desk. The inquiry gets a reply while the person is still holding their phone.
Instead of a reply the next morning, after they messaged another clinic
- 02
The daily reminder list
Each morning your receptionist opens one list: who to text today about tomorrow, and who to text an hour before their slot. The messages are already written. They send, and tick it off.
Instead of remembering, when the desk is not too busy
- 03
A QR stand for the counter
Patients scan it before they leave and it opens a chat with the clinic, so the next visit gets booked while they are still standing there.
Instead of "we'll text you" and nobody does
- 04
A report every month
Once you are paying, every month comes with one page: no-shows against your baseline, inquiries that became bookings, and what those visits were worth in pesos.
Instead of taking my word for it
Then ₱1,500 a month, starting only after 30 days and only if no-shows fell 30% or 5 inquiries booked.
How it goes
Two days to set up. Thirty to prove it.
The clinic keeps running the whole time. Nothing gets switched off, and the logbook stays where it is.
Count
Thirty minutes at the clinic. We go through last month's logbook and count the no-shows. That number is what everything gets measured against.
Set up
Within 48 hours. Instant replies go live on your Facebook page, the reminder list is ready for your receptionist, and the QR stand is on the counter.
Run
Days 1 to 30. Your receptionist texts from the list every day. I check in each week and fix whatever is getting in the way.
Count again
Day 30. We compare against the baseline. If it worked, ₱1,500 a month from here, with a report every month. If it did not, you pay nothing.
If it does not work, you pay nothing.
Before I set anything up, we count last month's no-shows from your logbook. That is the baseline. After 30 days, if no-shows are not down 30% and fewer than 5 Facebook inquiries turned into bookings, you owe nothing. Not the setup, not the first month.
If either one happens, it is ₱1,500 a month from then on, and every month comes with a report showing exactly what it saved you.
Straight answers
The things people ask me.
Why would you build the website for free?
Because it is faster than convincing you. Most people in my line of work send a proposal and ask you to imagine the result. I would rather hand you the finished thing and let you judge it. The site is yours either way — if you never pay me a peso it stays up, and I will still transfer it to you.
Why is the No-Show Fix free to set up?
Because the fee only starts once it has worked. If I set it up and your no-shows do not move, I have not earned anything. I would rather carry that risk than ask you to.
How do you know it worked?
We count. Last month's no-shows from your logbook are the baseline, and the reminder list records who was reminded and who came. Inquiries that booked are in your Facebook inbox with dates on them. The monthly report is those numbers, nothing added.
We still use a paper logbook. Is that a problem?
No. The logbook is where the baseline comes from — we count last month's no-shows off it together. The reminder list works alongside it. Nobody has to stop writing things down.
My front desk is not good with computers.
It is a list and a phone. Each morning the receptionist opens the list, sends the messages that are already written, and ticks them off. I show them how on setup day, and it takes a few minutes.
Is my patients' information safe?
The reminder list holds names, phone numbers, and appointment times — nothing clinical. That is still personal information under the Data Privacy Act, so access stays with your people, and nothing is sold, shared, or used for anything else.
How is this different from the ₱15,000 website?
The website gets patients to the booking button. The No-Show Fix makes sure the ones who booked walk in, and answers the Facebook messages that never reached a booking button at all. They work on opposite ends of the same problem. You can have either, both, or neither.
How can the ₱15,000 website be free?
For the first 3 clinics, if we make it a case study together. You let me show the site and use the clinic's name, you share your booking numbers with me for 60 days, and at the end you tell me honestly how it went, on camera or in writing. Good or bad, I publish what happened. I am new at this and I need proof I can point at. That is the whole reason.
What happens if I stop paying the ₱500?
The site stays yours. I transfer the domain into your name and hand over the code and the data. There is no contract to break and nothing is held back. You would just be hosting and maintaining it yourself from then on.
Who am I actually dealing with?
Harvey. Proxima Labs is me, in Manila. You get my number and you get me on the phone — not a ticket queue and not an account manager.
Then build it yourself. I will show you how.
Nothing on this page is a secret. It is a website, a booking flow, some reminders that send themselves, and a screen that adds up your own numbers. With enough Saturdays you could do all of it — so I put the how on YouTube instead of pretending otherwise.
Real builds, the actual tools, and what each one costs. If you follow along and never hire me, that is a fine outcome. It means the videos worked.
Every Saturday afternoon, Manila time
Starting 12 September 2026
Bring your clinic and follow along. Ask questions in the chat and I will answer them on the stream.
Watch on YouTube@DentalWebsitesHarvey
Thirty minutes, and I'll tell you if it is worth doing.
Bring last month's logbook, or a photo of it. We count the no-shows together, and if the honest answer is that there are too few to fix, I will say that.
harveylemuel.ducay@gmail.com+63 969 143 1896
Call or text the number. It reaches me, not a front desk.
proxima labs / dental clinics / based in manila